Shipping Policy – HearGenie

Shipping Policy

Purchase Terms:

By selecting an available option, completing the order form and paying the associated fee, you are making a purchase (“Purchase”). When a Customer makes a  purchase, the Customer agrees to abide by the terms of this Agreement and represent and warrant that you as the Customer (i) are at least 18 years of age, (ii) are legally able to enter into this Agreement with HearGenie, and (iii) understand that the hearing amplifiers provided under this Agreement are not intended for use by anyone under age 18. If you as the Customer do not agree with the foregoing, you may not purchase and must return hearing amplifier(s) (“Device”) and all associated accessory parts and materials (collectively “Equipment”) to us. This Agreement is deemed to be received by you as the customer and is effective on the date on which you purchase (“Effective Date”) and continues until terminated by either party.


Delivery: 

Your order will ship via USPS, FedEx, UPS, or other carriers. In most cases, your order will be delivered within four (4) to fifteen (15) days with free standard shipping after a standard one (1) to four (4) day processing time. Within this 1 - 4 day processing time we are inspecting and making sure we are sending the best quality product that we can send. We are not responsible for delays in making delivery or failure to make delivery due to causes beyond our control including, but not limited to, wrong address entered at checkout, acts of regulations of any governmental authority, fire, work stoppages or slowdowns, accident, flood, war, national emergency, acts of God, public disorder, transportation shortages or delays, and shortages of fuel or materials.

 

SECTION 20 - IMPORTANT INFORMATION 
HearGenie amplifiers are Class 1 hearing aid devices under FDA Regulations per 21 C.F.R. Sec 874.3300. Our devices are preprogrammed for mild to moderate hearing loss at the specifications below. Not suitable for anyone under 18 years of age. As with all medical issues, please consult a physician prior to use or if you have any questions. Individual results will vary, read all instructions/disclosures before use. (https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm?fr=874.3300)

Equivalent Noise Input: 26dB
Working Current: 1.4mA

SECTION 21 - CONTACT INFORMATION
We do encourage our customers to double check their shipping address to make sure your order is shipped in a timely manner. Any errors in your shipping address may cause delays. If you find an error after receiving your order confirmation email please contact as soon as possible.

If you DO NOT receive an order confirmation email please contact us to make sure we have the correct email address.

Any questions or concerns please contact us at support@heargenie.com.